FAQ

How can I pay?

We accept all major credit cards as well as Paypal.

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Is your site secure?

Customer information is collected for the purpose of processing your order. This information is kept confidential and is not shared.

How long will my order take?

My production time is approximately 2-3 weeks. If you need something sooner, please contact me, and I will try to accomodate your request. A rush fee may apply.

How do I care for my jewelry? 

Sterling silver is a strong & durable metal that is meant to be worn on a daily basis. The more it is worn, the less care it will need. Over time, however, it will tarnish. Use a jewelry polishing cloth to rub off the tarnish. When storing your jewelry, it will help to keep it out of direct sunlight, and storing it in a zip poly bag will slow the tarnishing.

What is your return policy?

Personalized items cannot be returned. Any non-personalized items, including chains, can be exchanged within 15 days. If you are dissatisfied for any reason, please feel free to contact me.

What is your repair policy?

All pieces are guaranteed with normal wear and tear for 45 days.  After 45 days, any repairs will be taken care of with a nominal fee.  This will include checking all connections, tightening jump rings, and darkening the letters again, if desired.

Can you ship internationally?

Yes we can!  Please note that customers are responsible for all customs fees charged by their country.

Can I add to my necklace if we have a new addition to the family?

Absolutely!  Please just contact me with any special request you may have.

What is hand-stamping?

Each letter is individually stamped with a stamp and a hammer.  Because of this handmade quality, the letters may not line up perfectly, and each piece will be completely unique.

If I know what I would like, but can't find it on your site, will you take a custom order?

Absolutely!  I will gladly work with you to create a piece that fits exactly what you are looking for.  This is the mission of DesignMe Jewelry.